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Cancellation-Refund Policy
Cancellation & Refund Policy
Last updated on 06-07-2024 09:23:01
INDGIANTS PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellation:
1. You may cancel your subscription at any time.
2. Please contact our support team to process the cancellation.
3. Cancellation requests should include your account details and the reason for the cancellation.
Refunds:
1. Refunds are issued at our discretion.
2. Generally, refunds are not provided for services already rendered or subscriptions that have been used.
3. If you believe you are eligible for a refund, please contact our support team with your account details and the reason for your request.
4. Refund requests must be made within 30 days of the subscription date.
Process:
1. To request a cancellation or refund, please contact our support team with your account details and the reason for your request.
2. We will review your request and respond within a reasonable timeframe.
3. Refund requests will be processed within 30 days.
If you have any questions or need assistance, please contact our support team.
- Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- INDGIANTS PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
- In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end.
- This should be reported within 7 Days days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the INDGIANTS PRIVATE LIMITED, it’ll take 9-15 Days days for the refund to be processed to the end customer.